2 learners taking this course

Introduction to Customer Service

There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer! The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else.

“Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.”

Credo from Sam Walton the owner and CEO of Walmart – an international chain of department stores and the most successful company in retailing in the world. Mr. Walton is one of the most successful and wealthiest men in the US.

This customer service-training Course will provide numerous concepts and ideas of how to improve the service you offer customers.

Throughout the course  we will come back to three fundamental elements that must exist and be cultivated in order for good service to flourish:

  1. Expand your idea of service,
  2. Consider or reconsider who your customers are, and
  3. Develop customer friendly service techniques and systems.

If you master these three fundamental elements, your customer service is bound to improve and mature.